Terms & Conditions

Ordering Process

To place an order with Allu.lk, customers must be at least 16 years old. Orders can be made through our website or by contacting us directly. By placing an order, the customer agrees to these terms and conditions.

Shipping & Delivery

Delivery times and costs will be clearly stated during the checkout process. Once your order has been shipped, we will provide you with tracking information. We aim to dispatch orders within [insert timeframe] of confirmation, but we cannot be held responsible for delivery delays caused by factors beyond our control, such as courier service issues.

Damages & Defective Items

If you receive a damaged or defective item, please contact us immediately at info@allu.lk. We will arrange for a replacement or refund, depending on the situation. Please provide proof of damage or defect with photos or other documentation.

Privacy & Security

All customer information collected during the ordering process is handled securely in accordance with our Privacy Policy [link to policy]. We take every measure to ensure your personal data is protected and never shared with third parties without your consent.

Intellectual Property

Allu.lk owns all intellectual property rights for any content provided on our website, including images, text, and design elements. Any unauthorized reproduction, distribution, or use of our content is prohibited.

Need Help?

For any inquiries or assistance, please contact us at info@allu.lk.

Payments

Full payment is required at the time of placing an order. We accept payments via debit/credit cards, bank transfers, and cash deposits. All payments must be cleared before the order can be processed and shipped.

If any payment is dishonored, the customer must reimburse any fees incurred within seven (7) days of our request.

Cancellations, Returns & Refunds

If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been shipped. Once an order is dispatched, it cannot be canceled.

Items may be returned within 30 days of purchase, provided they are unused, in their original condition, and in the original packaging. Returns are subject to our Refund and Return Policy [link to policy], and customers are responsible for return shipping costs.

Pricing & Availability

All prices on our website are listed in [insert currency] and include applicable taxes. We reserve the right to adjust prices at any time, but once an order is placed, the price will be locked. In the event that an item is unavailable, we will notify you as soon as possible and offer alternatives or a full refund.

Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website, and by continuing to use the site, you agree to the revised terms.